About this Role

Job Summary

To provide an optimal customer service and ensure growth by making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations, and conducting financial audit and recommending appropriate remedial actions.

Job Requirements

Education:

• Bachelor’s Degree in Accounting, Management, Economics, or with related field of study.

• IFB training Certification is advantageous.

Experience:

• Three years of related Banking experience.

Duties and Responsibilities:

• Oversee and assess customer service staff activities, and provide them with regular performance-related feedback.

• Follow up and monitor daily activities of the customer service operation.

• Assist customer service staff with duties where required.

• Train staff in areas of customer service and company policies.

• Manage customer flow to ensure proficient customer service.

• Monitor and authenticate returns, exchanges, and voids.

• Investigate and solve customer service complaints.

• Assist with the development and implementation of service policies, and explain these to staff and customers.

• Maintain documentation pertaining to customer service department activities.

• Examine each and every transaction and related documents and verify accuracy and legitimacy on a daily basis.

• Give objective assurance of the existing policies, procedure and regulatory directives and relevant laws in the branch.

• Examine and analyze the proper execution of operations of the branch in line with the work unit’s operating policies and procedures.

How To Apply

Interested and qualified applicants should apply within ten (10) days from the date of this vacancy announcement through THIS LINK