About this Role

The Junior IT Officer will provide first-line technical support, assist in hardware and network setup, perform routine maintenance, and document IT processes under the supervision of senior IT staff. This entry-level role is designed to develop practical IT skills through hands-on experience in troubleshooting, system maintenance, and user support. The Junior IT Officer will be expected to learn and adapt quickly while ensuring IT systems remain functional and well-documented.

Duties and Responsibilities:

•        Provide first-level IT support for hardware, software, and network issues.

•        Assist in installing and configuring IT equipment.

•        Troubleshoot basic network issues and escalate complex problems.

•        Perform preventive maintenance on computers, printers, and peripherals.

•        Maintain hardware inventory & asset tracking.

•        Support the setup of new workstations and IT equipment.

•        Implementing and managing security protocols to protect data and systems from threats such as viruses, malware, and unauthorized access.

•        Regularly updating security software and conducting security audits.

•        Ensuring data is backed up regularly and securely.

·        Managing data storage solutions and recovering data in the event of hardware failure or data loss.

Network & Security Support

• Assist in the installation of network cables, routers, and switches.

• Monitor network performance and escalate issues to senior staff.

• Ensure that security policies (firewall, antivirus, access control) are followed.

·        Maintaining documentation of IT systems, configurations, procedures, and incidents.

·        Reporting on system performance, issues, and resolutions to Senior IT Officer.

Job Requirements:

• Education: Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related field.

• Experience: 0 - 2 years of working experience

Required Skills:

·        Strong analytical and problem-solving skills to troubleshoot software and hardware issues.

·        Knowledge of maintaining and repairing computers, printers, copiers, and other IT hardware.

·        Understanding of network infrastructure, including cabling, Wi-Fi, and biometric systems.

·        Familiarity with HRM systems, PEDS systems, and time attendance machines.

·        Experience in managing IT assets and maintaining inventory records.

·        Ability to provide technical support and training to end-users.

• High attention to detail to ensure software and systems meet business requirements

How to Apply:

• If you are a proactive and outstanding individual with at least 6 month up to 2 years of experience, we would love to hear from you!

• Submit your resume and a cover letter via email to hcminayee@gmail.com with the subject line "Junior IT Officer’’ .