The training features reading and implementation assessments, where trainees submit exercises for evaluation to receive feedback for improvement or qualification then used to measure trainee comprehension. Assignments are given to trainees midway and at the end of each module. This specialized training will be administered in both lecture and practical lesson formats based on the instructions from the trainer. The training session will feature a lead lecturer and an assistant, providing real-time support for technical exercises across 7 sessions.

Trainee Qualification Requirements and Prerequisites

To participate, applicants should have:

• Foundational knowledge of software engineering, including basic project management concepts.
• Awareness of cross-cultural communication (recommended).
• Previous experience working with foreign companies or platforms like Upwork.
• Proficiency in English (intermediate or above).

Registrants will be assessed for readiness based on these qualifications.

Training Delivery

The training will be delivered using a blended class format, combining:

• A lead instructor will introduce key concepts and best practices.
• Practical exercises to apply learnings utilizing the tools and resources availed.
• Case studies to analyze real-world scenarios and decision-making processes/approaches.
• Seasons Professionals offer insights on the industry's current trends and professional prospects.

Total Duration: 18 hours

Training Level

This specialized training is designed for beginners with 0-3 years of experience seeking to enhance their soft skills for professional growth in the tech industry.

Lesson Activities

• Interactive lectures: Discussions based on theoretical instructions, case studies, and real-world scenarios to spark conversations on communication, collaboration, and cultural competence.
• Practical assignments: Individual take-home or in-class assignments offered to trainees to solidify their understanding of the concepts and theories taught, focusing on practical application of soft skills.
• Group projects: Challenging students to apply their understanding in collaborative settings, developing skills in teamwork and problem-solving through simulated project environments.
• Guest speaker: Inviting industry professionals to share their real-world experiences and insights on effective communication, cross-cultural interactions, and project collaboration.
• Qualification and skills assessments: Periodic assessments to qualify trainees for certification and measure their understanding levels of soft skills.

Training Objective

The course is structured to strike a balance between theoretical knowledge, practical application, and soft skill development. This will equip students with the understanding, skills, and capability to excel in team collaboration and client satisfaction. The training is divided into distinct phases, each focusing on a specific learning objective:

• Communication: Techniques for audience-focused engagement, email etiquette, and interpreting project briefs.
• Cross-Cultural Skills: Insights on expectations across regions and effective cross-cultural client engagement.
• Project Management: Foundational project management, prioritization, and adaptability.
• Feedback Integration: Training in constructive feedback to improve team dynamics and client relations.

Training Subject Areas

This course content is primarily aimed at offering a foundational understanding of communication, collaboration, and cultural competence for entry-level tech professionals. Focusing on components specified below:

Time Management & Prioritization: In this component, trainees will develop personal time management techniques to maximize productivity. 

Introduction to Project Management: This component focuses on understanding the basics of planning and executing projects, specifically tailored for entry-level roles.

Audience-Focused Communication: This component teaches communication techniques for effectively engaging clients and colleagues.

Interpreting Project Briefs: This component is dedicated to understanding how to break down project requirements for clarity and accuracy.

Email Etiquette and Professional Communication: This component focuses on building skills for clear, professional written communication, particularly through email.

Cross-Cultural Expectations: This component explores cultural norms and expectations in U.S. and European contexts to enhance global project success.

Feedback Essentials for Team Collaboration: This component aims to gain skills in giving and receiving feedback for enhanced team cohesion and client satisfaction.

Assessment and Evaluation

Successful training thrives on challenges and practical applications of the principles taught in each session. Hence, trainees will be assessed through a combination of methods, including:

• Case studies: Real-world scenarios will be provided for students to present proposed solutions and strategies related to communication, collaboration, and cultural competence.
• Assessments: Well-structured digital assessments with a mix of multiple-choice and true/false questions will be used to evaluate students' understanding of soft skill concepts.
• Quizzes: Formal and informal pop-up quizzes to gauge knowledge acquisition throughout the modules.
• Assignments: Practical assignments to develop and implement communication strategies, practice feedback techniques, and demonstrate collaborative skills, followed by a final project to showcase comprehensive soft skills.
• Follow-ups: Feedback and follow-ups will be one of the main aspects of the training to help trainees improve their understanding and validate a solid grasp of what is being taught.

Reference Resources

• Relevant reading materials and interactive resources will be provided by the trainers.
• Case studies and real-world examples will be integrated into the curriculum.

Trainer Name

• Amity Weiss
• Samrawit Tadesse
• Yonas Efrem
• Samrawit Minilik