The training features reading and implementation assessments, where trainees submit exercises for evaluation to receive feedback for improvement or qualification then used to measure trainee comprehension. Assignments are given to trainees midway and at the end of each module. This specialized training will be administered in both lecture and practical lesson engagement formats based on the instructions from the trainer. The training session will feature a lead lecturer and an assistant, providing real-time support for technical exercises across 8 sessions.

Trainee Qualification Requirements and Prerequisites

To participate, applicants should have:

• Foundational knowledge of software engineering, including basic project management concepts.
• Awareness of cross-cultural communication (recommended).
• Previous experience working with foreign companies or platforms like Upwork.
• Proficiency in English (intermediate or above).

Registrants will be assessed for readiness based on these qualifications.

Training Delivery

The training will be delivered using a blended class format, combining:

• A lead instructor will introduce key concepts and best practices.
• Practical exercises to apply learnings utilizing the tools and resources availed.
• Case studies to analyze real-world scenarios and decision-making processes/approaches.
• Seasoned Professionals offer insights on the industry's current trends and professional prospects.

Total Duration: 18 hours

Training Level

This specialized training is designed for mid-career professionals with 5-7 years of experience seeking to enhance their soft skills for leadership and complex project management in the tech industry.

Lesson Activities

• Interactive lectures: Discussions based on advanced theoretical instructions, complex case studies, and industry reports to spark conversations on advanced communication, collaboration, and cultural competence.
• Practical assignments: Individual take-home or in-class assignments offered to trainees to solidify their understanding of the concepts and theories taught, focusing on strategic application of soft skills in high-stakes scenarios.
• Group projects: Challenging students to develop advanced communication and collaboration strategies for a specific complex project or client, enabling the application of their understanding and learning to work in leadership roles.
• Qualification and skills assessments: Periodic assessments to qualify trainees for certification and measure their understanding levels of advanced soft skills.

Training Objective

The course is structured to strike a balance between theoretical knowledge, practical application, and soft skill development. This will equip students with the understanding, skills, and capability to bridge the gap between complex project demands and effective client engagement. The training is divided into distinct phases, each focusing on a specific learning objective:

• Communication: Refine communication for high-impact interactions with diverse audiences.
• Cross-Cultural Skills: Build skills for engaging and managing international clients effectively.
• Project Management: Deepen understanding of project management for complex, high-stakes projects.
• Feedback Integration: Learn to address and implement client feedback constructively, and acquire techniques for ongoing team development and performance review.

Training Subject Areas

This course content is primarily aimed at offering an advanced understanding of communication, collaboration, and cultural competence for mid-career tech professionals. Focusing on components specified below:

Goal Setting & Career Planning: In this component, trainees will define professional goals and create actionable plans for career progression. 

Advanced Project Management: This component focuses on deepening understanding of project management for complex, high-stakes projects.

Cross-Cultural Client Management: This component is dedicated to building skills for engaging and managing international clients effectively. Trainees will learn to navigate diverse cultural nuances, communication styles, and business practices to foster strong, productive relationships with global clients during this 3-hour session.

Adaptability to Project Requirements: This component focuses on learning to adjust strategies based on evolving project needs and briefs.

Building Inter-team Communication: This component aims to strengthen coordination across teams and improve process-building skills.

Advanced Communication Techniques: This component focuses on refining communication for high-impact interactions with diverse audiences. 

Managing Client Feedback: This component teaches how to address and implement client feedback constructively.

Continuous Performance and Coaching: This component focuses on acquiring techniques for ongoing team development and performance review. 

Assessment and Evaluation

Successful training thrives on challenges and practical applications of the principles taught in each session. Hence, trainees will be assessed through a combination of methods, including:

• Case studies: Real-world scenarios will be provided for students to present proposed solutions and strategies related to communication, collaboration, and cultural competence.
• Assessments: Well-structured digital assessments with a mix of multiple-choice and true/false questions will be used to evaluate students' understanding of advanced soft skill concepts.
• Quizzes: Formal and informal pop-up quizzes to gauge knowledge acquisition throughout the modules.
• Assignments: Practical assignments to develop strategic communication plans, implement advanced feedback mechanisms, and demonstrate leadership in collaborative efforts, followed by a final project to showcase comprehensive advanced soft skills.
• Follow-ups: Feedback and follow-ups will be one of the main aspects of the training to help trainees improve their understanding and validate a solid grasp of what is being taught.

Reference Resources

• Relevant reading materials and interactive resources will be provided by the trainers.
• Case studies and real-world examples will be integrated into the curriculum.

Trainer Name

• Amity Weiss
• Samrawit Tadesse
• Yonas Efrem
• Samrawit Minilik